Appointment & Cancellation Policy

We value your time and appreciate you respecting ours. Each appointment is reserved specifically for you, and last-minute cancellations or no-shows make it difficult to offer that time to another client.

Cancellations & Rescheduling

We kindly ask for at least 2 hours’ notice when canceling or rescheduling an appointment.

2+ hours’ notice: No cancellation fee.

Less than 2 hours’ notice: A fee of 50% of the scheduled service may be charged.

No-shows: 100% of the scheduled service may be charged.

Late Arrivals — 15-Minute Grace Period

We allow a maximum 15-minute grace period for late arrivals.

If you arrive within 15 minutes of your scheduled appointment, your service may be shortened as necessary to avoid delaying the next client’s appointment. The full price of the scheduled service will still apply.

Clients arriving more than 15 minutes late may need to reschedule, and the appointment may be considered a late cancellation, subject to the 50% cancellation fee.

Deposits

Certain services, packages, longer appointments, or appointments for new clients may require a deposit to reserve the appointment.

Deposits are applied toward your service total. If an appointment is canceled or rescheduled less than 2 hours before the scheduled appointment, the deposit may be forfeited.

Waxing Appointments

Please plan accordingly before your waxing appointment. If you are unable to receive your scheduled service due to insufficient hair growth, recent use of contraindicated skincare products or medications, or another circumstance that prevents the service from being safely performed, a cancellation fee may apply.

If we determine that a service should not be performed for your safety, we will discuss the appropriate next steps with you.

Packages & Multiple Services

Appointments that include multiple services or packages reserve a larger amount of time. Cancellation fees will be based on the total value of the services reserved.

Emergencies

We understand that unexpected situations and genuine emergencies happen. Please contact us as soon as possible. Exceptions may be considered on a case-by-case basis.

Repeated Cancellations or No-Shows

Clients with repeated last-minute cancellations or no-shows may be required to prepay in full before booking future appointments.

By scheduling an appointment, you acknowledge and agree to this cancellation and appointment policy.

Thank you for supporting our small business and respecting the time reserved especially for you.

Candle Return & Exchange Policy

Due to the nature of our handcrafted candles, all candle sales are final.

If your candle arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos of the candle and packaging so we can assist with a replacement or resolution.

Candles that have been burned or used cannot be returned or exchanged.

Because fragrance is personal, we are unable to accept returns or exchanges based on scent preference.

Thank you for supporting our handcrafted products.

Skincare Return Policy

For health and hygiene reasons, opened or used BushBalm skincare products are final sale and cannot be returned or exchanged.

Unopened and unused products may be returned within 7 days of purchase with proof of purchase.

If a product is damaged or defective, please contact us as soon as possible so we can assist you.

Thank you for understanding and supporting our small business.